Return Policy – Party Center

Effective Date: 2025-2026

At Party Center, we strive to ensure all our customers are satisfied with their purchases. If you are not fully happy with an item, we offer a fair and transparent return policy as outlined below.

Eligible Returns

Items may be returned if:

• They are faulty, damaged, or defective at the time of purchase

• A wrong item was issued

• The product does not match the description on our website or receipt

Return Period

All return requests must be made within 48 hours from the date of purchase.

Conditions for Return

To qualify for a return:

• The item must be unused and in its original packaging

• Receipt or proof of purchase must be provided

• All tags and accessories must be intact

Non-Returnable Items

The following items are not eligible for return:

• Used or opened decorations

• Customised or personalised décor items

• Items purchased on clearance or promotional sales (unless defective)

• Items damaged due to misuse or mishandlingExchange Policy

We offer exchanges for eligible items of equal value or higher (top-up required). Exchanges are subject to product availability.

Refund Policy

• Refunds are processed via the original payment method or store credit

• Cash refunds may take up to 3 – 5 working days to process

• Mobile money (M-Pesa) refunds may take up to 48 hours

Return Process

To initiate a return, please:

1. Contact us on 0700 174 557

2. Visit our shop at Gateway Mall, Kamukunji – Shop 17, 3rd Floor

3. Present the item and proof of purchase

Party Center reserves the right to decline any return that does not meet the above conditions.